Celtic Neurofeedback Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://celticneurofeedback.com (the “Website”) or contact us regarding our services.
By using this Website, you agree to the practices described in this Privacy Policy.
1. Data Controller
For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Celtic Neurofeedback Ltd
Company Number: 17200296
Email: psychologist@email.com
2. Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Voluntarily
When you contact us or complete forms on our Website, we may collect:
Full name
Email address
Telephone number
Information contained in your message or enquiry
Appointment-related information you choose to provide
Information Collected Automatically
When you visit the Website, certain information may be collected automatically, including:
IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of access
Referring website addresses
This information is typically collected through cookies and analytics technologies.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests
Arrange appointments and consultations
Provide information about our services
Improve the Website and user experience
Maintain Website security
Comply with legal obligations
Detect and prevent fraud or misuse
4. Legal Basis for Processing
Under UK GDPR, we process personal data on one or more of the following legal bases:
Consent
Where you voluntarily submit information through contact forms or consent to optional cookies.
Legitimate Interests
Where processing is necessary for operating and improving our Website, responding to enquiries, and managing our services.
Legal Obligation
Where processing is necessary to comply with legal or regulatory requirements.
Contractual Necessity
Where processing is necessary to take steps at your request before entering into a service agreement or to fulfil agreed services.
5. Cookies and Analytics
We may use cookies and similar technologies to:
Ensure Website functionality
Improve Website performance
Analyse visitor behaviour
Measure marketing effectiveness
You can manage or disable cookies through your browser settings. Some Website features may not function correctly if cookies are disabled.
Please refer to our Cookie Policy for more detailed information.
6. Data Sharing
We do not sell your personal data.
We may share information with trusted third-party service providers who assist us with:
Website hosting
Analytics services
Email communication
Website security
Appointment management
These providers process data only on our behalf and under appropriate contractual safeguards.
We may also disclose information where required by law or to protect our legal rights.
7. International Data Transfers
Some service providers may process information outside the United Kingdom.
Where personal data is transferred internationally, we take appropriate safeguards to ensure that such transfers comply with applicable data protection laws.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
When personal information is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under applicable data protection laws, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your personal data
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details provided below.
10. Data Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, or alteration.
However, no method of transmission over the internet can be guaranteed to be completely secure.
11. Children’s Privacy
Our Website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate consent, we will take steps to remove it.
12. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of those websites independently.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page together with an updated revision date.
14. Contact Us
If you have any questions about this Privacy Policy or how we process personal data, please contact:
Celtic Neurofeedback Ltd
Company Number: 17200296
Email: psychologist@email.com
Website: https://celticneurofeedback.com
15. Complaints
If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
The ICO can be contacted via their website at www.ico.org.uk.